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    STUDIA NEGOTIA - Issue no. 2 / 2001  
         
  Article:   THE PREMISE OF PERFORMANCE MANAGEMENT OF SERVICES - INTEGRATION OF BASIC MANAGEMENT FUNCTIONS.

Authors:  CORNEL SOMESAN, RĂZVAN PASCU. 		 
       
         
  Abstract:  Services management assumes the understanding of three functional perspectives: marketing, production and human resources. In order to study the situations from services through this multifunctional perspective, we can use different tools, such as: identification of different types of service processes; analyses of service systems; breaking the service into core product and supplementary products; mapping of service activities in order to establish a connection between the visible and invisible activities.  
         
     
         
         
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