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    STUDIA OECONOMICA - Issue no. 2 / 2004  
         
  Article:   A MATTER APPROACH: THE GOOD RELATION WITH THE CLIENT.

Authors:  EUGENIA CÂMPEANU-SONEA, ADRIAN SONEA.
 
       
         
  Abstract:  The paper presents some aspects concerning the types of processes providing services and the role of main departments of the firm in serving the client. Further, the obligations of the personnel from the front - office, respectively from the back-office are derived from the example of some managerial practices, which have proved their advantages in the good relation with the client.  
         
     
         
         
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