AMBIENTUM BIOETHICA BIOLOGIA CHEMIA DIGITALIA DRAMATICA EDUCATIO ARTIS GYMNAST. ENGINEERING EPHEMERIDES EUROPAEA GEOGRAPHIA GEOLOGIA HISTORIA HISTORIA ARTIUM INFORMATICA IURISPRUDENTIA MATHEMATICA MUSICA NEGOTIA OECONOMICA PHILOLOGIA PHILOSOPHIA PHYSICA POLITICA PSYCHOLOGIA-PAEDAGOGIA SOCIOLOGIA THEOLOGIA CATHOLICA THEOLOGIA CATHOLICA LATIN THEOLOGIA GR.-CATH. VARAD THEOLOGIA ORTHODOXA THEOLOGIA REF. TRANSYLVAN
The STUDIA UNIVERSITATIS BABEŞ-BOLYAI issue article summary
The summary of the selected article appears at the bottom of the page. In order to get back to the contents of the issue this article belongs to you have to access the link from the title. In order to see all the articles of the archive which have as author/co-author one of the authors mentioned below, you have to access the link from the author's name.
Authors: .
In order to estimate the quality of the services offered by the rural touristic pensions a questionnaire for two groups of subjects has been used : the owners of the pensions and their customers – the tourists. The test sample used for the owners of rural touristic pensions from the studied area was formed by 27 people, the questionnaire’s scope being that of testing the extent to which the owners are aware of the current Legislation as well as other aspects indirectly influenced by this: the quality of services – hospitality, the degree of receptivity to new, willingness to change, the importance of a close and friendly relationship with the customers etc. There have been 135 test sample tourists that have visited the studied pensions that have been asked questions regarding the quality of the services offered, the hospitality aspects, the pensions peculiarities and authenticity etc.
Keywords: rural touristic pensions, tourists, services, quality.
