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    STUDIA EUROPAEA - Issue no. 1 / 2010  
         
  Article:   BUSINESS PERFORMANCE ANALYSIS OF AN INFORMATION SYSTEM IMPROVEMENT ‐ AN ACADEMIC SYSTEM USE CASE.

Authors:  . 		 
       
         
  Abstract:  This paper shows the benefits of a real implementation of an information system in a state institution of higher education in Portugal. It starts by concentrating on the institution to which this real case refers, acknowledging its existing information system change and evidencing the improvement made on one process example.Some behavioral aspects are emphasized as well on this change. This practical system implementation was made under a quality standard framework. The article underlines the approach between information system change and quality perspectives. The convergence way is the same process point of view. A simple model of this convergence is proposed.

Key words: BPM‐Business Process Management, Information System Implementation, Performance Analysis, Quality

 
         
     
         
         
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